Q&A
Domestic
vs
International
shipping
Process time
All orders are processed within 3-5 business days. We take weekends and holidays off, so orders are not shipped during these times.
During particularly busy periods, there might be some delays in shipping. We appreciate your patience and will keep you updated via email if your order is expected to be significantly delayed.
Frequently asked questions
Oh no, we hate when that happens! We strive to ensure all items leave us in perfect condition. If you receive a damaged item or something’s missing, please email us with a photo of the damage. We’ll replace the item if it’s still in stock, or offer a refund. Just make sure to contact us within 7 days of receiving your product. We’re here to resolve the issue swiftly and satisfactorily.
While we do our best to ensure timely and safe delivery, sometimes things go wrong in transit. If your parcel is delayed, please contact the courier directly with your tracking number. If your parcel doesn’t turn up, you may need to seek compensation from the courier.
We offer refunds only for defective items or items that don't match their description due to our error. To apply for a refund, send us a photo of the item via email.
If you need to exchange an item, you’ll be responsible for return shipping costs. For your peace of mind, we recommend using a trackable shipping service or purchasing shipping insurance, as we can’t take responsibility for lost returns.
We’re sorry to hear that! While we hope you appreciate the unique nature of our handmade items (like slight variations in colour and small imperfections), we understand if it’s not what you expected. Remember, these unique traits make each piece special! If you’re really not satisfied, please get in touch so we can make things right.
Absolutely! Every online order comes with a complimentary gift box, perfect for gifting. Want to make it even more special? We offer a handwritten card with your personal message—just leave us a note at checkout.
Resin Jewellery
Store out of direct sunlight. Clean gently with warm water and a soft cloth. Avoid harsh chemicals.
Silver Jewellery
Avoid Exposure: Keep away from harsh substances like chlorine and saltwater.
Store Properly: Use the provided box to protect from scratches and tarnish.
Clean Regularly: Polish with silver cloth.
Wear Often: Regular wear helps prevent oxidation.
Just a heads-up: We accept only one discount code per purchase. Enjoy a 10% initial discount, exclusively applicable to our Jewellery range. Thanks for understanding!